How to Return an Item:
Item(s) must be in original condition to be returned, unless there is a manufacturer defect. Customer must notify luckyone.mobi within 30 days of ship date, then return the item within 14 days of receiving a RMA from CDI. In order to make sure the item is returnable, please follow the steps
Only products originally shipped from luckyone.mobi will be returned to luckyone.mobi. By a Customer returning products to luckyone.mobi, the Customer certifies that the products were purchased from luckyone.mobi and there has been no substitution of the product from another supplier, distributor or other source of the product. The return should be in the original packaging and in unused condition except if approved defective by a luckyone.mobi sales representative.
If the item(s) is in new condition and in the original packaging, you may exchange the item(s) for another item in the first 30 days after ship date. Defective item(s) may be exchanged/returned for the same item. Customer will not be subject to a restocking fee in this case, but without being a defective item, will still have to pay return shipping. Items purchased from luckyone.mobi that have been used or altered will not be accepted for exchange and as stated in the Non-Cancelable and NonReturnable items section, items noted as NCNR cannot be exchanged.
Some items cannot be returned if they are opened. Customer should contact at email [email protected] before making a purchase with questions regarding the return policy. Customer should read all messages on the www.luckyone.mobi.com Cart Page before purchasing an item. Products listed as NCNR status (Non-cancelable and Non-Returnable), will be stated on the Cart Page before you complete the order.
luckyone.mobi does not refund the original shipping and handling that the Customer paid on the order. Customer must prepay the return freight charges and
luckyone.mobi will not accept COD shipments.
luckyone.mobi will notify Customer upon receipt and inspection of returned item(s) and will advise of refund status. Upon approval of return and refund, luckyone.mobi will initiate a refund within 48 hours to the original method of payment.
If you have any questions about these Terms, please contact us.